Call Center Representative - Credit Union
About The Position
Hudson River Community Credit Union is a not-for-profit financial cooperative whose mission is to improve the well-being of member owners and their families. Call Center Representative-Credit Union We have an exciting opportunity in our Call Center! Who you are: You are an enthusiastic problem-solver looking to make a difference in our members lives. You have strong communication skills, empathy, patience, and the ability to stay calm under pressure. You will become knowledgeable about HRCCU products and services to enhance our members financial well-being. What you will do: You will have the opportunity to assist members on the phone, by answering their questions within a wide variety of banking transactions. Our representatives also provide online banking support and work on administrative tasks throughout the day. Our Call Center Progression Model is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increase. Why work with us: We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued. Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another. Learn more about our company culture and benefits on our careers page! Apply online
Requirements
- Experience: At least one year of similar or related experience. Financial services or credit card call center experience preferred.
- Education: A high school diploma or GED.
Nice To Haves
- Financial services or credit card call center experience preferred.
Responsibilities
- assist members on the phone
- answering their questions within a wide variety of banking transactions
- provide online banking support
- work on administrative tasks
Benefits
- Medical, dental, and vision benefits
- Short-term, long-term, and life insurance policies
- 401K with matching contribution up to 10%
- Generous paid time off, including birthday off and additional 12 observed holidays
- Gym reimbursement and wellness program
- Internal and external training, including certification and tuition reimbursement
- Community Volunteer initiatives
- Career growth & advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
101-250 employees
