Call Center Representative - Graveyard

Security Services Northwest Inc•Sequim, WA

10h•$22•Onsite

About The Position

Security Services Northwest, Inc., (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Nevada, and Alaska. SSNW is a nationally recognized supplement for Department of Defense anti-terrorism force protection. From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, SSNW provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunities. If you are passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today! People are at the heart of our business, and we are always looking for new folk to join our family of professionals! Work Hard, Be Kind SSNW is seeking a part-time or full-time GRAVEYARD dispatcher/customer service representative for our corporate headquarters in Sequim, WA. Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers Dispatch alarms to the appropriate agency. Answer phones, take messages, and dispatch calls for answering service customers Perform a variety of computer tasks and other office duties. As a 24/7 operation, we have multiple shifts available each day with weekend and holiday work, and variable days off. Applicant must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.

Requirements

Must have a valid drivers license
Must have a clean criminal record and driving record
Must be able to pass an office efficiency checklist:
Typing test - 40 WPM minimum
Take sample calls with messages, dispatch call
send email, fax, etc...
Navigate between screens
Put calls on hold, transfer calls
Excel, Word, Microsoft 365
Must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.
Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)

Nice To Haves

Dispatching: 1 year (Preferred)

Responsibilities

Monitor burglary, fire, and medical alarms for hundreds of customers
Dispatch alarms to the appropriate agency.
Answer phones, take messages, and dispatch calls for answering service customers
Perform a variety of computer tasks and other office duties.