Call Center Representative - Switchboard - PRN

SSM Health • Saint Louis, MO

22h • Onsite

About The Position

It's more than a career, it's a calling. MO-SSM Health DePaul Hospital - St. Louis Worker Type: PRN Job Highlights: This is a PRN (as needed) position covering open shifts from vacations and leave of absences. There are no guaranteed hours or benefits. The hours you would work would be different shifts - 6:00am-2:00pm, 11:00am-8:00pm, 2:30pm-10:30pm. The address of the position will be at 12303 DePaul Drive Bridgetown, MO 63044 Job Summary: Answers incoming calls and performs triage of inquiries.

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.
• None

Responsibilities

• Answers incoming calls and performs triage of inquiries.
• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
• Explore All Benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees