Call Center Representative - Seasonal

Diggers Hotline • New Berlin, WI

21h • $19 - $19

About The Position

Have you heard “Call Before You Dig”? If you’re safety-conscious , like helping people , and can stay calm + accurate in a fast-moving environment—this could be your fit. Diggers Hotline is Wisconsin’s One Call Notification Center. We help protect people and underground utilities by making sure excavation starts with the right locate request. You’ll answer inbound calls and create utility-locate requests for excavators across Wisconsin so they can dig safely and avoid damaging buried utilities.

Requirements

• I can read and interpret documents like policy/procedure manuals
• I can read a map and identify north, south, east, and west (this is vital)
• I show up on time and can consistently adhere to a set schedule
• I listen well, problem-solve , and communicate with confidence and tact
• I have strong computer skills (keyboarding + navigating multiple programs)
• This is a safety-sensitive role —I can pass a pre-employment drug screen

Nice To Haves

• customer service experience
• call center background

Responsibilities

• Take inbound calls in a fast-paced contact center
• Ask clear questions and capture accurate details
• Use computer systems for data entry and program navigation
• Follow policies and procedures to produce a correct request—every time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed