Call Center Representative - Medical

Central Florida Health Care • Winter Haven, FL

37d

About The Position

Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.

Requirements

• High School Graduate or GED
• 18 months scheduling appointments in an office environment or Call Center experience.
• Bilingual: English/Spanish required.
• Self-starter.
• Detail oriented.
• Computer literate.
• Type 40 wpm.

Responsibilities

• Schedule medical, dental and optometry appointments by phone.
• Collect patient demographic and insurance information.
• Cancel and reschedule medical, dental and optometry appointments
• Understand and apply CFHC scheduling template.
• Transfer calls appropriately
• Work provider follow-up requests on outbound calls
• Must be available from 7 am until 6 pm

Benefits

• Competitive Salary
• Federal Student Loan Forgiveness:
• PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
• Excellent medical, dental, vision, and pharmacy benefits
• Employer Paid Long-Term Disability Insurance
• Employer Paid Life Insurance equivalent to 1x your annual salary
• Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available
• Malpractice Insurance
• Paid Time Off (PTO) - 4.4 weeks per year pro-rated
• Holidays (9.5 paid holidays per year)
• Paid Birthday Holiday
• CME Reimbursement
• 401k Retirement Plan after 1 year of service (w/matching contributions)
• Staff productivity is recognized and rewarded

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED