Call Center Representative/Inside Sales

Motis Brands•Germantown, WI

1d•$1 - $1•Onsite

About The Position

MOTIS Brands is seeking a passionate phone sales team member to join our team. This role will directly drive sales for our business and provide an exceptional and personalized experience for our customers. At MOTIS Brands, we believe that work and life is best done with full access to the people, projects and passions that move you. For loading, hauling, automotive and accessibility, our family of brands deliver innovation and value at every level. Headquartered in Germantown, WI, MOTIS Brands proudly designs, develops, and distributes a collection of industry-leading brands including Race Ramps®, Heavy Duty Ramps™, Black Widow®, Silver Spring Mobility®, Guardian Industrial Products™, Black Ice™, Elevate Outdoor™, and Mac’s Tie-Down Solutions. Benefits: Your choice of medical, dental and vision plans, paid vacation and a 401k plan. Job Types: Full Time Company Headquarters: Germantown – WI SALES REPRESENTATIVE PRINCIPAL DUTIES:

Requirements

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Attitude of wanting to learn more
Negotiation skills.
Good written and verbal communication skills.
Comfortable using computers.
Experience working with customer support.
Ability to troubleshoot different scenarios.

Responsibilities

Answering phone and representing Motis Brands in a positive and professional manner
Creating estimates and closing sales orders with customers
Responsible for meeting or exceeding an individual sales goal per month
Responsible for meeting or exceeding a team sales goal per month
Responsible for maintaining call metrics that include being logged in at minimum of 6.5 hours per day
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly and communicating effectively to customer inquiries.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Troubleshoot and provide technical support to customers when necessary.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues regularly.
Ensure customer satisfaction and provide professional customer support.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Work with all personnel and outside contacts to satisfy clients and achieve company goals
Identify areas of improvement in the company
Arrive to work and meetings on time and prepared
Maintain work areas in a clean and organized manner
Perform any other duties assigned by your manager