Temp-To-Hire Call Center Representative II

Conduent•Milwaukee, WI

4d•$17•Onsite

About The Position

As a Temp-to Hire Call Center Representative you will be responsible for: Answer inbound calls regarding child support receipts and disbursements Handle standards in a fast-paced, large call volume environment. Utilize multiple computerized systems, multi-tasking, and document each call. Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. Gather information and research/resolve inquiries. Inform callers about the services available and assess caller's needs.

Requirements

Have a High School Diploma or an equivalent level of education.
Be able to successfully pass a background check and fingerprinting.
6 months’ customer service experience or equivalent in a high-volume call center environment preferred.
Eligible to work in the US.
100% attendance and punctuality commitment.
The ability to convey complex information clearly and concisely.
A strong work ethic.
Effective and accurate written and verbal communication skills.
Detail-oriented.
Effective problem-solving skills.
Well organized.

Nice To Haves

Excitement for innovative technology.
Calm conflict resolution and problem-solving skills.

Responsibilities

Answer inbound calls regarding child support receipts and disbursements
Handle standards in a fast-paced, large call volume environment.
Utilize multiple computerized systems, multi-tasking, and document each call.
Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.
Gather information and research/resolve inquiries.
Inform callers about the services available and assess caller's needs.