Call Center Representative I
About The Position
Brandcoven is a leading marketing agency that specializes in helping businesses build and maintain strong brands. We are currently seeking a motivated and customer-oriented individual to join our team as a Call Center Representative. This is a remote position, meaning you can work from the comfort of your own home anywhere in the USA. Job Summary: As a Remote Call Center Representative, you will be the primary point of contact for our customers, providing top-notch service and support via phone, email, and chat. Your excellent communication skills, patience, and problem-solving abilities will ensure customer satisfaction and loyalty.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience, preferably in a call center environment
- Excellent communication, listening, and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Reliable internet connection and quiet workspace
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information, troubleshoot issues, and escalate complex problems to senior teams
- Utilize strong communication and interpersonal skills to build customer relationships
- Meet or exceed performance metrics and quality standards
- Collaborate with team members to share knowledge and best practices
Benefits
- Competitive hourly rate
- Flexible scheduling (part-time/full-time, day/night shifts)
- Opportunities for career growth and professional development
- Comprehensive benefits package (health, dental, vision)
- Remote work environment with flexible work arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
