Call Center Representative/Dispatcher

Landry Mechanical•Millbury, MA

22h

About The Position

We continue to grow because we hire the best, and our customers love us for it. Landry Mechanical has proudly served the Millbury area for years. You’ve likely seen our trucks and our ads, but what you may not know is what it’s like to be part of our team. Our success starts in the office. Our Call Center Representatives and Dispatchers are the first voice our customers hear and the heartbeat of our daily operations. When you join our team, you’re not just answering phones, you’re building trust, creating exceptional customer experiences, and ensuring our technicians are set up for success. People often come to us looking for a job. They stay because they find a fulfilling career, opportunities to grow, and a team that values their contributions every single day. As a key member of our Customer Service & Dispatch Team, you will: Answer inbound customer calls with professionalism and empathy Schedule service appointments efficiently and accurately Dispatch technicians using ServiceTitan software Communicate clearly with field technicians throughout the day Resolve customer concerns and provide updates Maintain detailed and accurate customer records Work collaboratively with the team to ensure smooth daily operations This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in delivering outstanding customer service. We are one of the fastest-growing home service companies in the area. As a privately owned, family-operated business, we are committed to exceptional customer service and creating an outstanding workplace culture. If you are organized, customer-focused, and ready to grow your career with a company that values your contribution, we’d love to meet you. Join Landry Mechanical - where great careers begin at the front line.

Responsibilities

Answer inbound customer calls with professionalism and empathy
Schedule service appointments efficiently and accurately
Dispatch technicians using ServiceTitan software
Communicate clearly with field technicians throughout the day
Resolve customer concerns and provide updates
Maintain detailed and accurate customer records
Work collaboratively with the team to ensure smooth daily operations

Benefits

Competitive Pay – Strong hourly wage plus performance bonuses
Medical Insurance – We contribute toward health, dental, and vision premiums for you and your family
Work-Life Balance – PTO plus one floating PTO day per year
401(k) Plan with 4% Match
Modern Technology – Laptop and monitor fully integrated ServiceTitan software
State-of-the-Art 14,000 sq. ft. Facility
Paid Training – Nexstar training, leadership development, and in-house professional growth programs
Stability with a growing, established company
Competitive hourly pay with bonus opportunities
Clear opportunities for advancement
Ongoing training and professional development
Team-building events (baseball games, bowling, team breakfasts, and more)
A culture of continuous improvement and cutting-edge technology
Pride in working for a company that serves and supports the local community