Call Center Representative 1

CoolSys•Phoenix, AZ

3d•$17 - $21

About The Position

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay $17 - $20.91/HR Medical, Dental, Vision and Prescription coverage Paid vacation and holidays 401(K) match Life insurance, AD&D and long-term disability Tuition reimbursement Opportunities available nationwide Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more Pet Insurance Legal Plan, and ID Theft Protection Position Summary: As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary. You will work with our on-call service teams to dispatch technicians for emergency service requests. Schedule: 6:00AM – 3:00PM EST

Requirements

Schedule flexibility
1+ years of experience in a call center or similar B2B customer service role
Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems
High level of professionalism & strong problem-solving abilities
Excellent interpersonal communication skills
Able to work in a fast-paced environment, multi-task, and work with competing priorities
Must be highly motivated and work well in team environment
High school diploma/GED

Nice To Haves

Certification from an accredited vocational-technical or trade school a plus!

Responsibilities

managing incoming service requests received via email and phone
accurately entering the information into our system for dispatch
provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary
work with our on-call service teams to dispatch technicians for emergency service requests