Automotive Call Center Representative 1

Blain's Farm & Fleet • Janesville, WI

3d • $15

About The Position

As an Automotive Call Center Representative, you will ssist retail auto service team with customer service, suggestive selling, and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale.

Requirements

• 2-3yrs of Customer Service experience, preferably in the automotive industry
• High School Diploma or equivalent
• Strong written & Verbal communication skills
• Basic Microsoft Office skills including Word, Outlook & Excel
• Work independently with minimal supervision
• Use of critical thinking to solve customer issues

Responsibilities

• Provide outstanding customer service on telephone.
• Assist retail store customers with questions regarding tires, oil changes and batteries
• Understand retail Tire Desk duties.
• Assist customers with problem resolution.
• Scheduling of in-store customer appointments.
• Perform special order buying duties for retail stores.
• Be able to create work orders including products and services sold on telephone.
• Maintain daily goal assessments to meet individual goals.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures

Benefits

• Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
• All major Holidays & Birthday off
• Advanced Leadership Training Programs: build the skills to grow your career
• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
• Internal recognition programs that support an engaged workplace
• 401(K) with company match
• Saturday & Sunday weekend premium pay $2.50 per hour
• Base pay starting at $15.00/hr

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees