Call Center Rep (25-335)
About The Position
JOB SUMMARY: ESSENTIAL FUNCTIONS: • Answer incoming calls, screen calls, transfer to correct extension. Help callers with questions re: department Fax #’s, directions, clinic hours, etc. Data entry, take credit card payments over the phone, and paging over intercom. Customer Service with a smile. ADDITIONAL RESPONSIBILITIES: • Print patient payments that need to be transferred to CPSI and send to Financial Counselor and Business office, run CC machine, data entry for write-offs, adjustments and charges. Keep a total of all calls daily. Other duties as assigned. KNOWLEDGE/SKILL/ABILITIES: • Able to answer continuous incoming calls, Ability to multi-task, knowledge of departments and what their function is, basic computer skills, data entry experience, customer service skills AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position. INFORMATION MANAGEMENT: Treats all information and data within the scope of the position with appropriate confidentiality and security. RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations. MINIMUM POSITION QUALIFICATIONS: ? Education ? Work Experience ? Training ? License/Certification ENVIROMENTAL CONDITIONS: Work environment can consist of daily patient contact, which may include exposure to blood, or other body fluids.
Requirements
- Able to answer continuous incoming calls
- Ability to multi-task
- Knowledge of departments and what their function is
- Basic computer skills
- Data entry experience
- Customer service skills
Responsibilities
- Answer incoming calls, screen calls, transfer to correct extension.
- Help callers with questions re: department Fax #’s, directions, clinic hours, etc.
- Data entry
- Take credit card payments over the phone
- Paging over intercom
- Print patient payments that need to be transferred to CPSI and send to Financial Counselor and Business office
- Run CC machine
- Data entry for write-offs, adjustments and charges
- Keep a total of all calls daily
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
