Call Center Rep, Medical Answering Service

Lifepoint Health•Louisville, KY

5d•$14•Remote

About The Position

We are currently hiring for a Remote Call Center Rep- Medical Answering Service. Pay rate: $13.50 Summary: The Call Center Agent is responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages. Must be able to work Holidays. Access Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service. Our mission is to improve patient access to care. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Requirements

Positive attitude and ability to work well with others
Excellent communication skills
Professional, articulate voice
Ability to multi-task in several computer applications while holding a conversation with a customer
Enjoy working in a fast-paced environment while maintaining a professional attitude
High School Diploma/GED- required
Six months of call center experience/customer service skills preferred

Nice To Haves

Basic Healthcare knowledge preferred
Fluent in Spanish preferred.

Responsibilities

Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department
Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs
Ability to utilize and maneuver several different software systems to resolve customer inquiries
Accurately document caller information and navigate scripts using active listening skills
Meet specified goals and objectives assigned by management on a regular basis
Provide exceptional customer service to all clients
Maintain confidentiality of account information at all times
Escalate any problems that may arise
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
Maintain awareness of and actively participate in the Corporate Compliance Program
Assist with other projects as assigned by management

Benefits

At Access Point and Lifepoint Health, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

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