Call Center - Indianapolis Motor Speedway

Aramark • Indianapolis, IN

1d

About The Position

The Call Center Rep is responsible for responding to inbound calls and requests for
service/suite
needs by
allocating
accurate
resources to
facilitate
the transport of goods. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

To
meet our commitments, job duties may
change
or new ones may be assigned without formal notice.

Requirements

• Previous experience in call center or related environment preferred
• Must have a solid understanding of software applications
• Demonstrates strong social skills, accuracy, and attentional to detail
• Proven interpersonal and communication skills, both written and verbal
• Must be available to work flexible hours including evenings and weekends
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
• This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Responsibilities

• Performs and coordinates a variety of duties related to call centers and scheduling
• Responsible for receiving calls for service/orders; prioritizes and coordinates the service requests with the respective Pantries
• Works closely with management and the pantry teams to communicate needs and ensure timely guest service
• Handles and maintains all records and documentation of service requests (tickets); uses software to log activity
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
• Other duties and tasks as assigned by manager at Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed