Call Center Relationship Specialist

Grow Financial Federal Credit Union • Tampa, FL

2d • $19 • Remote

About The Position

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.
Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Requirements

• High school diploma required. Some college from an accredited college or university is preferred.
• 1-3 years of service experience required, preferably in a call center environment.
• Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Working knowledge of Windows-based PC products and general office equipment.
• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.
• Qualified candidates must live in the Tampa area and be able to report to Grow HQ in Ybor City for training.
• You’ll play a vital role supporting our members, so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday – Friday and 9 a.m. EST to 6 p.m. EST on Saturdays is required.

Nice To Haves

• Bi-lingual (English and Spanish) preferred.

Responsibilities

• The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence.
• Cross-sells Credit Union products and services.
• Supports a sales and service environment that is focused on the credit union’s mission, vision and core values.

Benefits

• Remote/Work From Home Available
• Competitive pay starting at $19.25/hr + depending on experience
• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Professional Development Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees