Call Center Registration Associate - Rensselaer, NY (ON SITE) - Full Time
About The Position
Call Center Registration Associate - Rensselaer, NY- FT - DAYS If you are looking for a Registration position in a Call Center, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located in person at 295 Valley View Blvd Rensselaer, NY. Position Highlights: Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Office Hours, Monday - Friday What you will do: The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients'; therefore, we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.
Requirements
- Multiple phone line experience
- Strong interpersonal and communication skills
- Problem analysis and problem solving
- Customer service oriented
- Attention to detail, multitasking
- Positive attitude and be self-motivated
- High School Diploma or GED
- Ability to lift 20 lbs.
Nice To Haves
- Previous call center experience a plus
- Bi-lingual speaking a plus but not required
Responsibilities
- Answer incoming calls and schedule appointments in accordance with set protocol
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Data entry of new patient information into computer system
- Attend mandatory training sessions to stay updated on policy changes
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
