Call Center Receptionist
John Jones Auto Group•Salem, IN
About The Position
The Call Center Receptionist serves as the first point of contact for customers, providing a professional, friendly, and efficient experience over the phone. This role is responsible for managing incoming calls, directing inquiries, scheduling appointments, and supporting multiple dealership locations with high-quality customer service.
Requirements
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong communication and phone etiquette skills
- Ability to multitask and navigate multiple systems efficiently
- Professional, upbeat, and team-oriented attitude
- Basic computer skills (CRM systems experience is a plus)
Nice To Haves
- Experience in automotive or dealership environment
- Strong organizational and time management skills
- Ability to remain calm and professional under pressure
Responsibilities
- Answer and manage a high volume of inbound calls in a timely and professional manner
- Route calls to appropriate departments (Sales, Service, Parts, Accounting, etc.)
- Provide accurate information regarding dealership services, hours, and locations
- Follow call scripts and processes to ensure a consistent customer experience
- Document customer interactions and update systems as needed
- Assist with outbound calls for appointment confirmations and follow-ups
- Maintain a positive, helpful attitude while handling customer concerns
- Mon-Fri 10-7 Every other Sat 8-5
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
