Call Center Patient Services Representative (Per Diem, Day)
About The Position
At NorthBay Health t he Call Center Patient Services Representative performs general office duties including appointment scheduling, determining and verifying insurance eligibility, and processing of detailed messages to physicians. The Patient Services Representative functions as part of a clerical, clinical, and customer service team in support of primary care practices. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
Requirements
- High School Graduate or equivalent preferred.
- Some college business or computer course work essential.
- Current AHA or equivalent in basic CPR.
- 1-2 years working in a healthcare environment required.
- Strong organizational and written and spoken communication skills essential.
- Demonstrated mastery of practice management systems is required with CPT, ICD9 coding experience beneficial.
- Demonstrated ability to work independently on a variety of complex tasks, managing competing deadlines.
- Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
Nice To Haves
- Course work in medical terminology preferred.
- 1-2 years direct experience working in a call center environment preferred.
- Strong experience in insurance verification preferred.
- Strong communication skills and dynamic customer service experience preferred.
- Experience in the following areas preferred: appointment scheduling, registration process, insurance verification, primary care preventive care.
- Bilingual capability preferred.
Responsibilities
- Appointment scheduling
- Determining and verifying insurance eligibility
- Processing of detailed messages to physicians
- Functioning as part of a clerical, clinical, and customer service team in support of primary care practices
Benefits
- Generous Shift Differentials
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
