Call Center Partnership Manager
About The Position
Medivant Healthcare is a U.S.-based pharmaceutical manufacturer focused on producing high-quality, sterile injectable medications for hospitals and healthcare providers across the nation. With FDA-inspected facilities in Chandler and Deer Valley, Arizona, Medivant is committed to efficiency, regulatory excellence, and operational integrity in every aspect of pharmaceutical manufacturing. The Call Center Manager oversees the daily operations of the outbound sales call center, ensuring the team meets and exceeds performance targets while maintaining a positive, motivated work environment. This role requires extensive experience in international call center operations, data-driven decision-making, and team leadership. The manager will analyze performance metrics, develop effective sales strategies, and implement process improvements. A minimum of five years of call center management experience—preferably within the pharmaceutical industry—is required.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in call center management with a focus on outbound sales.
- Proven track record in international call center environments, with understanding of diverse markets and customer behavior.
- Strong proficiency in data analysis and reporting (MSI or similar tools).
- Demonstrated leadership ability with experience motivating and managing large, diverse teams.
- Excellent communication, interpersonal, and customer-focused skills.
- Ability to work in a fast-paced environment, manage pressure, and adapt to changing priorities.
- Willingness to travel as needed.
Nice To Haves
- Experience in the pharmaceutical or healthcare industry.
- Familiarity with CRM systems, sales performance tools, or call center software.
Responsibilities
- Lead and manage a team of at least 60 outbound sales representatives, providing coaching, mentoring, and ongoing support to enhance performance.
- Develop and execute sales strategies to achieve and exceed monthly and quarterly revenue targets.
- Analyze sales data and performance metrics using MSI reports or similar tools to identify trends, opportunities, and areas requiring improvement.
- Foster a positive, collaborative, and motivating work culture that supports employee engagement and team success.
- Monitor day-to-day call center operations to ensure compliance with company policies, procedures, and industry regulations.
- Conduct regular performance evaluations and deliver constructive feedback to drive continuous improvement.
- Collaborate with cross-functional teams, including marketing and customer service, to ensure aligned sales initiatives and consistent customer satisfaction.
- Prepare and present reports related to sales performance, team productivity, and operational efficiency to senior management.
- Travel as required for team meetings, training, or industry-related events.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision coverage.
- 401(k) plan with employer match.
- Paid vacation, holidays, and sick leave.
- Opportunities for professional development and career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
