Call Center Operator Camp Lejeune

Johnson Controls

1d • $22 - $22 • Onsite

About The Position

Responsible for monitoring several naval hospital systems at Camp Lejeune, including fire alarm, security, public address/sound/radio, nurse call /code blue, infant protection and telephone answering systems in a 24/7 call center environment. Location: Camp LeJeune, NC (military experience not required) Shift: Monday thru Friday 10:00 PM to 6:00 AM. Saturday thru Sunday: 6:00 PM to 6:00 AM. 24hrs weekly guaranteed with potential for more hours depending on availability. This is a Bargaining Union position.

Requirements

• Minimum of 1 year of experience with multi-line telephones preferred.
• Previous alarm monitoring or customer service experience required.
• Must be able to multi-task.
• Must have excellent customer relations skills.
• Must be proficient with computers and typing.
• Must be able to work a rotating shift schedule that includes days, nights, weekends, and holidays as necessary.

Nice To Haves

• Three or more years of experience working in a call center environment.
• Experience working in a monitoring call center environment

Responsibilities

• Answering multiple phone lines and documenting key information
• Verifying pass codes
• Coordinating after hour’s responses
• Troubleshooting to assist clients with re-setting, bypassing, or other issues with alarm systems
• Documentation of events occurring during alarm activation
• Data entry in multiple databases

Benefits

• Benefits are provided through a local labor union aligned with a collective bargaining agreement.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed