Call Center Operator
Trinity Health•Hartford, CT
About The Position
Come join the Patient Food Services team at Saint Francis Hospital, part of Trinity Health Of New England! We are a member of the nationwide Trinity Health family, bringing compassionate care to our communities. Position Purpose: This position assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection.
Requirements
- High School Diploma or Equivalent
- Must be able to accurately enter meal orders into computer software, must be able to focus in a busy and fast-paced environment. Must also be flexible in order to cooperate and appropriately respond to changes in workload.
- Must be able to stand for long periods of time (up to 2 hours).
- Must be able to sit for long periods of time (up to 6 hours)
Nice To Haves
- Related experience or education demonstrating knowledge of normal and modified diets and the Carbohydrate Counting and Protein Exchange Systems preferred.
- Previous networked computer experience preferred.
Responsibilities
- Solves customer problems, treats customer with dignity and respect.
- Demonstrates the knowledge and skills necessary to identify and process correct diets and portions for all age groups from pediatrics through elderly adults.
- Process Room Service customer orders, including patient/family initiated orders and those patients needing assistance.
- Assist patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders.
- Provides assistance with tray assembly as needed.
- Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner.
- Follow safety policies and procedures included but not limited to: using two patient identifiers, washing or sanitizing before and after going into patient rooms, delivering to isolation patients following proper signage and directions for the isolation precautions, and following diet orders set in place by doctors.
Benefits
- Career growth and advancement potential
- Award-winning Patient Access Department
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
