Call Center Operator

Ephraim McDowell Health•Harrodsburg, KY

1d•Onsite

About The Position

Under the direction of the Call Center Supervisor, the Call Center Operator will respond to callers contacting EMHR facilities by using the PBX Communication software in conjunction with the organization’s EHR to ensure effective communication and scheduling with the patients. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust).

Requirements

Operates PBX communication software, EHR software, and voice-paging system.
Excellent communication skills with clear, distinct voice and motor coordination required.
Ability to multitask and work under pressure is a requirement of this position.
Previous healthcare switchboard experience helpful but not required.
Computer knowledge helpful.

Responsibilities

Relays or terminates incoming and outgoing calls.
Respond to callers contacting EMHR facilities by answering incoming telephone calls according to procedure.
Directs calls as appropriate and/or correctly documents that required information and presents to the responsible person.
Operate the PBX communication system
Execute functions in the EMH software based on patient requests
Accurately collects demographic and insurance information from the responsible party, as needed.
Accurately enters patient information in the practice management system as necessary.
Schedules appointments in accordance with established protocol.
Maintains work area in a neat, orderly manner.
Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills.
Contributes to the achievement of the mission and philosophy of the Organization.
Contributes to the effective operations of the Organization by demonstrating dependability in job performance.
Demonstrates a commitment to incorporating the core concepts of patient family-centered care into practice (dignity, respect, information sharing, and participation).
Demonstrates a commitment to the development and implementation of shared governance across the Organization.
Performs other related duties as assigned.