Call Center Operator - Orthopedic Specialty Call Center

Roper St. Francis Healthcare • Ladson, SC

6d • Hybrid

About The Position

Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Schedule: Monday-Friday; 8:00 AM - 5:00 PM Address: 8536 Palmetto Commerce Parkway, Ladson, SC 29456 This position may be remote after a training period; this position may require on-site work at the above location. Job Summary: An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires), perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.), acceptance of payment for new patients and class/event registrations. Individual is also responsible for providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members. The candidate upholds the standards and strategic goals of the company wide Customer Services program and promotes quality service.

Requirements

• High school diploma
• Two years recent customer service experience or related healthcare experience to include at least one year call center experience or telephone customer/patient service experience.
• Types 40 wpm.
• Knowledge of medical terminology.
• Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred.
• Strong verbal and written communication skills including good voice quality; good diction and articulation are required.
• Demonstrates active listening skills.
• Good problem solving skills.
• Demonstrates ability to handle multiple tasks at the same time.
• Demonstrates good teamwork.
• Positive, enthusiastic, helpful personality.
• Ability to work autonomously and exercise independent judgment.
• Must be detail oriented and possess good organizational skills.
• Must maintain strict confidentiality of patient information.

Nice To Haves

• Familiarity with medical terminology preferred.

Responsibilities

• Maintaining accurate on-call scheduling for all RSFPP physicians
• Serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires)
• Perform financial reconciliation/Payment Research
• Appointment scheduling
• Insurance verification
• Coordination of precertification (for referrals to specialists, etc.)
• Acceptance of payment for new patients and class/event registrations
• Providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members
• Upholds the standards and strategic goals of the company wide Customer Services program and promotes quality service.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED