Call Center Operator

Midland Health • Midland, TX

29d

About The Position

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service. Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies.

Requirements

• Must be a high school graduate or equivalent.
• Computer and telephone skills are a must.
• Must be able to communicate effectively, both orally and in writing.

Responsibilities

• Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette while taking meal orders for the room service program.
• Checks patient rosters for new admits, diet changes, and patients with no diet orders. Calls patients and assist with meal ordering.
• Ensures all patient meal orders are compliant with physician-prescribed diet orders, food allergies, food intolerances, and needed diet modifications.
• Notifies dietitians of patients needing further assistance or education.
• Prints necessary reports for room service staff and forwards requests for additional patient food services to appropriate areas.
• Provides good customer service and treats all patients with respect, understanding, and patience at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees