Call Center Operator

Centuria • Bethesda, MD

1d • Onsite

About The Position

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

Requirements

• Two (2) years of experience as a call center operator, preferably in the medical industry.
• Customer service skills are required
• Strong verbal and written communications skills
• Candidate will work on-site.

Nice To Haves

• Knowledge of SPOK and Avaya platform preferred.
• Computer-telephony integration experience is preferred.

Responsibilities

• Answer phones and provide support to customers
• Manage inbound calls to ensure effective and timely resolution of customer issues
• Maintain and update call records
• Ability to follow a call script to respond to foundational questions/concerns

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED