Call Center Nurse RN
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Provides Nursing support for health service providers via phone in areas including but not necessarily limited to: Telephonic nurse triage services Provide education to patients, deploying best practices and standard workflow in their daily activities Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction and can make recommendations to improve processes Apply established protocols, criteria, and contract guidelines Coordination of the team approach to management of patient care Analyze, investigate, and resolve individual care quality, coordination of care, service and access issues Contact patients and providers regarding clinical needs for continuity of care You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- Associate’s Degree (or higher)
- Active and unrestricted RN license in the state of residence
- RN license in the state of Pennsylvania or a Compact State license
- 3+ years of related experience in a clinical, managed healthcare, or healthcare setting
- Proven and solid interpersonal skills, and high level of computer literacy
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Nice To Haves
- 2+ years of clinical triage in either an ED, Urgent care, or ICU setting
- Excellent understanding of health-service related processes relevant to assigned role and responsibilities
Responsibilities
- Provides Nursing support for health service providers via phone in areas including but not necessarily limited to: Telephonic nurse triage services
- Provide education to patients, deploying best practices and standard workflow in their daily activities
- Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction and can make recommendations to improve processes
- Apply established protocols, criteria, and contract guidelines
- Coordination of the team approach to management of patient care
- Analyze, investigate, and resolve individual care quality, coordination of care, service and access issues
- Contact patients and providers regarding clinical needs for continuity of care
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
