Call Center Nurse RN Per Diem - Remote

UnitedHealth Group•Lafayette, LA

6d•$29 - $52•Remote

About The Position

Explore opportunities with Shared Services, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As a Home Health Clinical Triage Specialist, you'll be an integral part of the interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on holidays. Must be available to work weekends. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Current, unrestrictive Registered Nurse licensed in all states of practice
2+ years of RN experience
1+ years of direct patient care in a hospice, home health, or oncology setting
Willing or ability to work flexible hours and independently

Nice To Haves

Registered Nurse Compact licensure
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Receive calls from patients and/or family members and respond appropriately and assess problems focusing on the delivery of high quality, patient-focused, compassionate care
Assess patient status and intervene as indicated by the patient’s condition and established protocols
Timely and accurate documentation of calls received within the electronic medical records system including the processing of workflow associated with the clinical record
Knowledge of basic triage protocols and best practices to guide and address the needs of patients in a crisis situation
Coordinating with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of the patients and families
Ensure appropriate education regarding all updates/processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, etc. by attending mandatory educational offerings and in-services
Facilitates orientation of new personnel as assigned
Exhibits exemplary and timely communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals
Serves as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice