Call Center Member Services Representative

Bridge Credit Union•Powell, OH

About The Position

Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great service! If you are looking to expand your knowledge, develop in your career and grow within a rapidly growing company, this opportunity may be for you! Call Center environment . Responsible for providing a variety of paying and receiving functions for members in person, via phone, electronically, and through the mail, including but not limited to processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with account inquiries and problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned duties and assists other Member Services Representatives/Specialist with duties as required. Serves members promptly and professionally. Acts as a daily vault teller, when needed.

Requirements

High school graduate or equivalent.
Requires clear, effective verbal communication skills.
Professional appearance, dress, and attitude.
The ability to operate related computer applications and business equipment including adding machine, copy machine, coin and money counting machines, and telephone.
Data entry skills.

Nice To Haves

Call center experience preferred.

Responsibilities

providing a variety of paying and receiving functions for members in person, via phone, electronically, and through the mail, including but not limited to processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances
Balances each day's transactions and verifies cash totals.
Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with account inquiries and problems.
Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties.
Actively cross-sells Credit Union services.
Performs specific assigned duties and assists other Member Services Representatives/Specialist with duties as required.
Serves members promptly and professionally.
Acts as a daily vault teller, when needed.