Call Center Member Lead

Gainwell Technologies LLC-posted 3 months ago
$37,500 - $53,500/Yr
Full-time • Entry Level
OH
5,001-10,000 employees
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As a Call Center Member Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions.

  • Answers telephone and respond to moderately complex customer questions and/or forwards calls to appropriate personnel.
  • Research customer inquiries and responds to appropriate parties in a timely manner.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits reports to management.
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
  • High school diploma or G.E.D.
  • Four or more years of customer service or other telephone experience.
  • Experience working with organizational functions and personnel.
  • Experience working with fax machines, computer software, and telephone technology.
  • Experience working with and skilled in the use of help desk software.
  • Business and analytical problem-solving skills.
  • Communication skills.
  • Ability to work independently.
  • Ability to follow oral and written directions.
  • Generous, flexible vacation policy
  • 401(k) employer match
  • Comprehensive health benefits
  • Educational assistance
  • Leadership and technical development academies
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