Call Center Medical Assistant

Minnesota Womens Care PA•Woodbury, MN

About The Position

Medical Assistant Responsibilities Obtains and documents complete patient data in a timely and accurate manner. Assists patients with laboratory results. Assists patients with prescription refills. Navigate basic patient concerns to the appropriate departments. Performs basic procedures as ordered by provider and within scope of practice. Proficiently uses computer applications as required for patient care. Processes prescriptions as directed by provider. Communicates with patients about concerns, collects information, and relays this information professionally and efficiently to the provider. Completes care team calls in a timely manner and assist with other care teams as needed. Other duties, as assigned by supervisor. Teamwork and Development Demonstrates the ability to be proactive, supportive, and collaborative. Share knowledge, promote positivity, and take personal responsibility for your professional development. Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner. Provide outstanding communication, documentation, education, and care to all patients. Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.

Requirements

Punctuality and adherence to schedule is a must.
Completion of Medical Assistant program from an accredited institute.
Medical Assistant program diploma.
Certification is required (CMA) (RMA) (CCMA)
Knowledge of medical terminology.
Ability to work at a computer for extended periods of time.
Ability to work in an upright, standing position for extended periods of time.
Strong communication skills to interact in a professional manner.
Ability to handle confidential and sensitive information.
Ability to communicate effectively and transfer confidence on the telephone.
Manual dexterity.
Work is performed in a medical office setting using standard medical equipment.
The risk of exposure to blood and body fluids is present.

Responsibilities

Obtains and documents complete patient data in a timely and accurate manner.
Assists patients with laboratory results.
Assists patients with prescription refills.
Navigate basic patient concerns to the appropriate departments.
Performs basic procedures as ordered by provider and within scope of practice.
Proficiently uses computer applications as required for patient care.
Processes prescriptions as directed by provider.
Communicates with patients about concerns, collects information, and relays this information professionally and efficiently to the provider.
Completes care team calls in a timely manner and assist with other care teams as needed.
Other duties, as assigned by supervisor.
Demonstrates the ability to be proactive, supportive, and collaborative.
Share knowledge, promote positivity, and take personal responsibility for your professional development.
Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
Provide outstanding communication, documentation, education, and care to all patients.
Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.