Call Center Manager | High-Performance Team Builder
About The Position
Call Center Manager Lead with confidence. Drive results. Build a winning team. Luxury Bath is a fast-growing leader in bath remodeling and accessibility solutions. We’re looking for a strong, steady Call Center Manager to lead our inside sales and scheduling team in Palm Harbor, FL. This role is for a leader who knows how to drive numbers without ego or chaos—someone who believes great culture and strong performance go hand in hand. 🚀 WHAT YOU’LL DO 📞 Lead the charge on daily call center operations and appointment-setting performance 🧠 Coach, develop, and energize a high-performing call center team 📈 Drive results across inbound and outbound calls while delivering an excellent customer experience 📊 Own the numbers — monitor KPIs, run focused team meetings, and turn data into action 🤝 Partner with sales leadership to maximize schedules and boost conversion 🛠️ Handle escalations with confidence, empathy, and professionalism 🔍 WHAT WE’RE LOOKING FOR ⭐ Proven experience leading a call center or high-volume customer service team 🧭 Strong leadership presence, emotional intelligence, and accountability mindset 🔥 Ability to motivate diverse personalities while keeping standards high 📈 Comfortable managing performance metrics, reports, and goals ⏰ Flexible availability, including evenings and weekends as needed 💼 WHAT WE OFFER 💰 $70,000–$95,000 compensation based on experience 🏥 Medical & dental benefits 📈 401(k) with company match 🌱 Growth opportunities within a family-owned, values-driven company ✨ If you’re ready to lead from the front and build a team that performs — we want to meet you. 🚨 We are hiring immediately, so apply today! 727-786-6400
Requirements
- Proven experience leading a call center or high-volume customer service team
- Strong leadership presence, emotional intelligence, and accountability mindset
- Ability to motivate diverse personalities while keeping standards high
- Comfortable managing performance metrics, reports, and goals
- Flexible availability, including evenings and weekends as needed
Responsibilities
- Lead the charge on daily call center operations and appointment-setting performance
- Coach, develop, and energize a high-performing call center team
- Drive results across inbound and outbound calls while delivering an excellent customer experience
- Own the numbers — monitor KPIs, run focused team meetings, and turn data into action
- Partner with sales leadership to maximize schedules and boost conversion
- Handle escalations with confidence, empathy, and professionalism
Benefits
- Medical & dental benefits
- 401(k) with company match
- Growth opportunities within a family-owned, values-driven company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
