Call Center Lead
About The Position
At Closet America, a Renuity company, we help homeowners reimagine their spaces through custom organizational solutions and premium service. As part of the Renuity family, we’re on a mission to make every home renovation experience remarkable — and that starts with a passionate, high-performing team. Join us in transforming lives and spaces every day. This role offers a competitive base salary of $58,000 with an additional $15,000 in potential bonuses based on individual and team performance goals. As a Call Center Supervisor, you'll lead a team focused on setting qualified appointments that fuel our sales pipeline. You’ll manage daily call volume, coach representatives, and ensure top-tier customer interactions. From hiring and training to campaign optimization, you’ll play a critical role in our growth — and in shaping a high-performance call center environment.
Requirements
- 2+ years in a call center, customer service, or inside sales role (supervisory experience preferred)
- Proven ability to lead and coach high-performing teams
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and CRM systems
- Goal-oriented with a passion for team success
Nice To Haves
- Experience with Five9 or similar call center platforms a plus
Responsibilities
- Lead and coach a team of inbound/outbound call center representatives
- Monitor lead flow and campaign performance to drive productivity
- Conduct interviews, onboarding, and ongoing team training
- Communicate promotional offers clearly and accurately
- Monitor Five9 system and team metrics to ensure performance targets are met
- Support team members in meeting daily appointment goals
- Foster a positive and collaborative team culture
Benefits
- Competitive base salary + performance bonuses
- Medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and paid holidays
- Career development and advancement opportunities
- Collaborative team culture with strong leadership support
- The chance to grow with one of the fastest-growing home improvement brands in the U.S.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
