Call Center Healthcare Representative - Remote US
About The Position
As a Call Center Healthcare Representative at Gainwell, you will provide essential support to members, providers, and partners by delivering clear, accurate, and timely information. In this frontline role, you will help resolve inquiries, document interactions, and ensure a positive experience for every caller. Connect your passion for service with meaningful work that supports the health and well-being of the communities we serve. This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. Answer inbound calls and respond to basic inquiries from members, providers, and customers using established procedures. Provide knowledgeable responses to basic client questions and escalate complex inquiries to appropriate teams when necessary. Resolve client issues, update account records, and follow up to ensure inquiries are fully addressed and documented. Meet or exceed client SLAs, production goals, and quality metrics. Collaborate with peers, management, and clients to resolve service-related issues and support overall customer experience.
Requirements
- Two or more years of customer service experience in any industry.
- Proficiency with help desk tools, computer systems, and Microsoft Office applications.
- Strong problem-solving skills with the ability to resolve inquiries effectively and professionally.
- Excellent written and verbal communication skills with a customer-focused approach.
- Ability to work collaboratively and identify appropriate stakeholders to assist in resolving client inquiries.
- Full-time remote position work from home (Open to candidates anywhere in the United States.)
- Standard Monday-Friday work schedule aligned with business needs.
- Reliable high-speed internet required to support remote work.
Responsibilities
- Answer inbound calls and respond to basic inquiries from members, providers, and customers using established procedures.
- Provide knowledgeable responses to basic client questions and escalate complex inquiries to appropriate teams when necessary.
- Resolve client issues, update account records, and follow up to ensure inquiries are fully addressed and documented.
- Meet or exceed client SLAs, production goals, and quality metrics.
- Collaborate with peers, management, and clients to resolve service-related issues and support overall customer experience.
Benefits
- Health insurance plan options
- 401(k) with company match
- Paid holidays and floating holidays
- Flexible vacation policy
- Employee wellness and assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
