Call Center Executive

Stefanini • West Greenwich, RI

416d • $35,360 - $35,360 • Remote

About The Position

The Call Center Executive position at Stefanini IT Solutions is a remote role focused on providing exceptional customer service to online iLottery customers. The primary responsibility involves answering inbound calls from Kentucky iLottery players, ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Requirements

• High School diploma is required.
• Strong customer service skills.
• Excellent communication skills.
• Ability to retain and recall knowledge effectively.
• Demonstrated speed and efficiency in customer interactions.

Responsibilities

• Provide exceptional customer service to online iLottery customers.
• Answer inbound phone calls from Kentucky iLottery players.
• Utilize effective communication skills to assist customers with inquiries.
• Demonstrate knowledge retention and recall to provide accurate information.
• Maintain speed and efficiency in handling customer calls.

Benefits

• Competitive hourly wage between $15.00 and $17.00 per hour.
• Potential bonuses or other incentives based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed