Call Center Customer Support Representative

NorthKey Community Care•Covington, KY

3d•$14

About The Position

NorthKey Community Care is seeking a full-time Call Center Customer Support Representative to provide a high level of customer service in interacting with new clients and callers. This position is responsible for a variety of duties, including answering phone calls within a centralized call center, providing excellent customer service, scheduling client appointments, and serving as an informational resource to callers about NorthKey Community Care's services and programs. Training hours would be M-F 8:30 am to 5 pm and then the schedule would switch to M-F 10 am to 6 pm. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!

Requirements

High school diploma or GED required.
Possess strong phone contact, active listening, and customer service skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to adapt and respond to different types of individual needs

Nice To Haves

Experience in customer support, receptionist, and/or administrative duties is preferred.

Responsibilities

Answer calls to NorthKey's centralized call center to support clients in a courteous and polite manner by providing a high level of customer service.
Be an informational resource to both staff and clients contacting the call center.
Maintain a patient and empathetic attitude at all times.
Contact clients by telephone to remind of upcoming appointments for identified staff members.
Schedule and reschedule appointments for outpatient providers and other programs as deemed necessary.
Maintain electronic health records per state regulations.
Adhere to confidentiality in all matters pertaining to client information.