Call Center Customer Service Representative

TEKsystems • Harrisburg, PA

9d • $18 - $18 • Onsite

About The Position

We are looking for a Call Center Customer Service Representative to join our team in Harrisburg, PA. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and has strong computer and communication skills.

Requirements

• Minimum 1 year of consecutive customer service experience
• Call center experience is a plus but not required
• Candidates with multiple short-term roles may not be considered
• Proficient computer skills and data entry experience (minimum 1 year)
• High School Diploma or GED required
• Strong communication skills and ability to work independently

Nice To Haves

• Call center experience is a plus but not required

Responsibilities

• Answer incoming calls from existing customers regarding account information
• Provide information to potential customers and process new applications
• Handle payments via phone and document customer concerns accurately
• Update account holder information and perform account maintenance (changes, adjustments, statement requests)
• Explain terms, conditions, and policies clearly to customers
• Prepare daily reports, including CSR Activity and cash-out reports
• Follow up via mail and email correspondence

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees