Call Center Customer Service Representative FT Akron

Buckeye State Credit Union•Akron, OH

About The Position

Never worked for a Credit Union before?? No problem…. If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you! As a Call Center Specialist, you will serve as a valued liaison between members and our credit union enthusiastically supporting the credit union’s focus on member service. We at Buckeye promote a caring, enjoyable work environment designed to support you . Who says work can’t be fun?

Requirements

High school diploma/GED required
At least 1 year of customer service, preferably in banking, call center, or financial institution
Strong customer service focus
Excellent listening skills
Excellent problem-solving skills
Excellent verbal and written communication skills

Responsibilities

Create a world class experience for members
Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or Interactive Teller Machines
Research and resolve routine member questions, problems, and complaints
Open new accounts, and service existing accounts.
Set up new account profiles, and provide members with all necessary information for membership
Provide members with appropriate referrals regarding other Credit Union products available to them and more..............