Call Center Customer Service Representative

American Furniture Warehouse•Thornton, CO

8h•$19 - $20

About The Position

The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have. The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring.

Requirements

Professional with good communication skills and customer service experience
Identify and resolve issues and conflicts presented by customers
Proactively manage changes in dealing with each customer
Experience at working both independently and in a team-oriented, collaborative environment
Strong interpersonal skills
Strong Leadership abilities
Sales experience required (with AFW), or any other position that requires customer interaction.
Experience with Storis, word, and all office programs.
Experience building successful relationships
Time management and organizational skills
Ability to follow directions and work independently
Positive Attitude
Weekends, evenings, holidays required
Understands company values of accountability, honesty and safety for our customers
Do it right the 1st time
A pre-employment drug screen and pre-employment background check must be passed upon job offer.

Responsibilities

Provide customers with fast, friendly, accurate service
Explain AFW policy and procedures
Resolve issues related to Deliveries, Orders, Parts Ordering, Pickup, Financing, and other customer issues
Work with managers and departments to resolve customer problems
Work with the AFW management team to prevent issues from occurring