Call Center Customer Service Representative

TEKsystems•Cary, NC

9d•$20 - $20•Onsite

About The Position

Customer Service Representative at McKesson Pay Rate: 20.40 Work Schedule : Schedule: Monday - Friday 11:30 am - 8 pm (w/a rotating Saturday from 9 am - 6 pm every 6-8 weeks) Work location Type: Onsite for at least first 90 days (possibility of hybrid w/ 2 days in office and 3 days at home based on attendance and performance) Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical-related customer inquiries, such as general prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile, and distribution can successfully send their package promptly Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow can quickly assess the status of the referral Provides customer service through manipulation of the management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information, and provide copies of invoices upon request. Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patient safety

Requirements

Great communication skills
basic problem-solving skills
typing at least 35 wpm
at least 1 yr of high call volume call center experience

Responsibilities

minimize workflow interruptions due to non-clinical-related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff
Update concise progress notes
Provides customer service through manipulation of the management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information, and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patient safety