Call Center Customer Service Rep - Houston, TX
About The Position
Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. Customer Service Representatives can expect: Year-round work as we service multiple trades with multiple busy seasons. Competitive pay options based on your skill and availability. Paid orientation, paid training, and weekly direct deposit payroll. Clean office environment with great equipment and a strong team ready to grow along side of you. Comprehensive Training Opportunities provided by in-house Learning & Development team. Training including but not limited to technical, sales, safety, leadership, systems training. National Network to support professional growth & development and provide transfer opportunities.
Requirements
- Prior experience in a customer service or call center environment
- Proficiency with Microsoft Office and computer-based systems
- Ability to handle multi-line phones with accuracy and composure
- Must report daily to our office, this is not a work from home opportunity .
- Ability to work assigned shift and weekend rotation as required. (Discuss all schedule requirements at interview)
- Must pass background check and drug screening
Responsibilities
- Deliver exceptional customer service through inbound and outbound calls.
- You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency.
- This is a fast-paced, team-driven role based in-office.
Benefits
- Weekly pay via direct deposit
- Paid training and onboarding
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- 13 days PTO + 8 paid holidays
- Company-paid life insurance
- Clean office environment with strong team culture
- Career growth opportunities within a national network
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
