Dividend - Call Center Customer Service Agent-4

Fifth Third Bank • Cincinnati, OH

1d

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
• At least six months recent call center experience required
• High school graduate or equivalent
• Able to multi-task while providing accurate, efficient and exceptional service
• Excellent communication skills and a positive demeanor
• Proven organizational skills and ability to prioritize
• Analytical and data driven
• Ability to work well independently
• Excellent interpersonal and communication skills

Nice To Haves

• Bilingual (English/Spanish) preferred but not required
• Experience with CRM required (salesforce preferred)

Responsibilities

• Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
• Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
• Assist customers with payment and billing questions
• Communicate and coordinate with internal departments as needed
• Follow up on customer interactions
• Perform customer identity verifications
• Document customer Interactions with concise and detailed account notes
• Adhere to all Dividend policies and procedures
• Other projects and duties as assigned

Benefits

• At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees