Call Center CT Remote

Gainwell Technologies LLC

2d•Remote

About The Position

As a Call Center CT Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner. Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information. Interfaces with team members, management, and customers in reference to customer service issues.

Requirements

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Responsibilities

Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
Interfaces with team members, management, and customers in reference to customer service issues.