Call Center Coordinator

Family Allergy & Asthma • Louisville, KY

5h • Remote

About The Position

Job Title: Call Center Representative - Remote
Reports to: Call Center Manager
Employment Classification: Non-exempt, Hourly
Position Summary
The Call Center/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Requirements

• Effective communication skills to include:
• Ability to fluently speak and read English
• Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
• Ability to communicate effectively, verbally and written, with all levels of staff and patients
• High school diploma or GED required
• Prior medical office experience, preferred
• Strong computer skills
• Must be a quick learner, organized, and team oriented
• Excellent communication and customer service skills
• Previous customer service experience
• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
• Must be at least 18 years of age
• Ability to work with patients directly and pleasantly
• Ability to work independently

Nice To Haves

• Prior medical office experience, preferred

Responsibilities

• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into EMR
• Cancel and reschedule appointments, as assigned
• Work as directed/as needed
• Maintain and follow HIPAA policies and procedures
• Other relevant duties as assigned by the Manager/Director

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED