Call Center Consultant I
About The Position
Oregon State Credit Union is seeking a service driven and solutions focused Contact Center Consultant I to join our Branch Services team. In this role, you will be the first point of contact for members reaching out through phone, chat, email, and video. Your expertise, empathy, and ability to problem solve will ensure members receive exceptional service with every interaction. As a Contact Center Consultant I, you will assist members with account needs, load consumer loan applications, provide education on credit union products, and help resolve inquiries with professionalism and care. You’ll play a key role in strengthening member relationships and living our service standards.
Requirements
- Excellent written and verbal communication skills, with exceptional phone etiquette.
- Ability to actively listen, educate, and provide tailored solutions and proactively consult on our Credit Union’s products and services.
- Strong interpersonal and customer service abilities with a focus on empathy and positive regard.
- Strong time management skills with the ability to multi‑task and navigate multiple systems simultaneously.
- Attention to detail with the ability to make sound, logical decisions based on credit union policies.
- Proficiency using computer systems and Microsoft Office.
- One year of customer service experience required with prior call center experience preferred.
- High school diploma or GED equivalent.
Nice To Haves
- prior call center experience
Responsibilities
- Assist members with account needs
- Load consumer loan applications
- Provide education on credit union products
- Help resolve inquiries with professionalism and care
- Strengthening member relationships
- Living our service standards
Benefits
- A positive atmosphere
- Competitive wages, incentive bonuses, paid holidays and paid time off
- 100% credit-union-paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
- 401k Plan with an amazingly generous credit union match!
- Tax-saving Flexible Spending and Health Savings Plans
- Premier membership perks, company clothing, wellness and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
