This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
This position is an internal and external facing role. Internally, the Coach provides support via targeted coaching (minimum of 3 coaching sessions per representative per week), team huddles, and mentoring for 12-15 representatives. The Coach guides representatives to meeting call flow and quality metrics as well as performance-related key performance indicators. This position also supports representatives in real time, providing technical support in a fashion that promotes autonomy and interfacing with escalated customers. Every interaction is focused on developing each representative into a future Focus Services leader. This is a Supervisor role for an Outbound Call Center Sales position.
Responsibilities
- Provide targeted coaching (minimum of 3 coaching sessions per representative per week)
- Conduct team huddles and mentoring for 12-15 representatives
- Guide representatives to meet call flow and quality metrics
- Support representatives in real time with technical support
- Interface with escalated customers
- Develop representatives into future Focus Services leaders
Requirements
- High School Diploma or equivalent
- Proficient in Microsoft Windows
- Minimum one year of call center experience
- Minimum one year of sales experience
- Outbound sales skills
- Strong typing and oral communication skills
- Regular and prompt attendance during training and scheduled shifts
- Flexibility to work evenings, weekends, holidays, overtime and changes in shift
Nice-to-haves
- Winning attitude and drive for success
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Free company activities for you and your family
- Paid training
- Performance Bonus
