Call Center Client Services Representative
About The Position
Maintaining industry leading service standards by providing prompt service and one call resolution. Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed. Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company. Most calls will be from current clients who have questions about their policy in regards to: Requested changes or updates to their accounts Grow existing client relationships Saving cancel requests Setting up autopay Timely entry of all inbound leads
Requirements
- Call center
- Customer service
- Microsoft office
- Insurance
- Salesforce
- Problem management
- Problem solving
- Multitasking
- Communication and writing skills
- Data entry
- Strong computer skills: CRMs, Dual monitors, phone systems
- Call Center - 2+ years
- High emotional intelligence and patience
- Strong problem-solving and multitasking abilities.
- Reliable attendance and commitment to quality service.
- Comfortable with digital tools and data entry.
- Professional demeanor and team-oriented mindset.
- Ability to build rapport quickly and handle diverse customer needs.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
