Call Center Box Office Agent - Full-Time

Caesars Entertainment Corporation • Las Vegas, NV

41d

About The Position

As a Box Office Agent, you will assist guests with their show ticket needs and serve as a resource for all guest questions with an upbeat and positive attitude. You are the first line of defense for improving guest experience. Your responsibilities include generating revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also promote performers and events throughout Caesars Entertainment venues to effectively impact ticket sales. A working knowledge of Caesars shows is essential for creating a memorable guest experience.

Requirements

• High School diploma or equivalent.
• Minimum of one year of customer service experience preferred.
• Ability to type at least 25 words per minute.
• Proficiency in Ticketmaster or other ticketing systems preferred.
• Availability to work any day of the week and any shift required.
• Excellent phone and written communication skills.
• Ability to work in a fast-paced environment with frequently changing conditions.
• Well-groomed appearance and friendly demeanor.
• Must be able to lift and carry 25 pounds, bend, crouch, kneel, twist, and work at a desk/counter.

Responsibilities

• Collect funds and documentation for tickets.
• Serve as an Entertainment Reservation Agent as scheduled.
• Maintain a positive work environment.
• Process entertainment and attraction ticket transactions.
• Process restaurant reservations for all Caesars Entertainment properties.
• Assist guests with city and property questions.
• Maintain an upbeat and positive attitude.
• Stay informed about hotel events to assist guests.
• Maintain professionalism and courtesy towards all guests and employees.
• Anticipate guests' show needs and expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees