Call Center Banker

Forcht Bank•London, KY

14h

About The Position

The Call Center Banker is responsible for providing efficient, professional, and quality front-line service to all Forcht Bank customers through the handling of various financial transactions by telephone. These responsibilities involve a wide range of duties related to customer accounts to include all paying and receiving functions.

Requirements

Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment which include: CBS, Desktop, Premier and Nautilus.
Ability to deal effectively and tactfully with customers.
Ability to promote and cross sell bank products.
Ability to work with a team and members of other departments.
Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
Ability to communicate orally to others to convey information effectively.
Strong attention to detail.
Ability to operate standard business equipment: fax, copiers, printers, computers, etc.
Ability to handle sensitive documents or other confidential information.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
Ability to manage time and be efficient and effective in the completion of assignments.
Knowledge of arithmetic and their applications specific to the position.
High School Diploma or the equivalency.
One (1) year experience in a field that required face-to-face customer service skills, sales, and/or money handling responsibilities.
Must be able to work on a flexible schedule that at times may include early or late and regular weekend hours.
Must be available on Saturdays.
Certain positions in the Financial Services Sector (including Forcht Bank) are considered critical and/or essential to the infrastructure. Individuals occupying these positions, must be able to report to work as directed in the event of inclement weather, declared states of emergency, and/or pandemic conditions, under the discretion of Forcht Bank leadership.
Must be able to attend new hire training and orientation in Lexington, KY or Somerset, KY Monday through Friday 9:00 am to 4:00 pm for a one-to-two-week period.
Ability to travel to other locations as needed.

Nice To Haves

Associate’s degree in Business, Finance, Accounting or the equivalent is preferred.

Responsibilities

Provide VIP service to all customers and staff.
Assist customers with financial transactions.
Cash checks within proper authorization levels and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
Record transactions and issue computer-generated receipts.
Place holds on accounts when appropriate.
Sell or refer Bank services to customers and potential customers to include: DDA accounts; Savings Accounts; Certificates of Deposit; Individual Retirement Accounts; and, Safe Deposit Boxes.
Participate in community and civic organizations.
Maintain and balance cash drawer daily and possess ability to identify outages and correct.
Issue cash advances on credit cards for customers with proper identification.
Allow customers’ access to Safe Deposit Boxes.
Issue Cashier Checks and money orders on collected funds.
Issue Traveler’s Cheques.
Accept loan payments.
Answer telephone; handle all possible inquiries and redirect calls when necessary.
Operate coin counting machine, roll coin and balance self-serve counter.
Accept customer check orders and give to designated employee to enter order on-line.
Assist with commercial change orders.
Process night drop deposits.
Operate, balance, and upload branch capture.
Maintain and balance the Vault and ATM.
Perform other duties as assigned.