Call Center Banker

Forcht Bank

6h•Onsite

About The Position

Forcht Bank is an 8-time winner of Best Places to Work in Kentucky, emphasizing a workplace culture that empowers bankers to deliver "happier banking" service. The company seeks self-starters, innovative thinkers, customer service experts, small business enthusiasts, and community servants, valuing diverse and unique perspectives over traditional banking backgrounds. Since opening in 1985, Forcht Bank differentiates itself in a competitive financial industry by offering exceptional customer service combined with great digital banking tools. The company's values include giving back to communities, embracing change and evolution, building relationships based on trust and transparency, and celebrating diversity. The Call Center Banker is responsible for providing efficient, professional, and quality front-line service to all Forcht Bank customers by handling various financial transactions and customer account-related duties over the telephone.

Requirements

Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment which include: CBS, Desktop, Premier and Nautilus
Ability to deal effectively and tactfully with customers
Ability to promote and cross sell bank products
Ability to work with a team and members of other departments
Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned
Ability to communicate orally to others to convey information effectively
Strong attention to detail
Ability to operate standard business equipment: fax, copiers, printers, computers, etc.
Ability to handle sensitive documents or other confidential information
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents
Ability to manage time and be efficient and effective in the completion of assignments
Knowledge of arithmetic and their applications specific to the position
High School Diploma or the equivalency
One (1) year experience in a field that required face-to-face customer service skills, sales, and/or money handling responsibilities

Nice To Haves

Associate’s degree in Business, Finance, Accounting or the equivalent

Responsibilities

Provide VIP service to all customers and staff
Assist customers with financial transactions
Cash checks within proper authorization levels and pay out money after verifying signatures, amounts, and sufficient funds
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
Record transactions and issue computer-generated receipts
Place holds on accounts when appropriate
Sell or refer Bank services to customers and potential customers to include: DDA accounts; Savings Accounts; Certificates of Deposit; Individual Retirement Accounts; and, Safe Deposit Boxes
Participate in community and civic organizations
Maintain and balance cash drawer daily and possess ability to identify outages and correct
Issue cash advances on credit cards for customers with proper identification
Allow customers’ access to Safe Deposit Boxes
Issue Cashier Checks and money orders on collected funds
Issue Traveler’s Cheques
Accept loan payments
Answer telephone; handle all possible inquiries and redirect calls when necessary
Operate coin counting machine, roll coin and balance self-serve counter
Accept customer check orders and give to designated employee to enter order on-line
Assist with commercial change orders
Process night drop deposits
Operate, balance, and upload branch capture
Maintain and balance the Vault and ATM
Perform other duties as assigned