Call Center Assistant
About The Position
Reporting to the Program Manager, the full-time, non-exempt Call Center Assistant I plays a key role in supporting patient care by answering calls, scheduling appointments, addressing patient questions, and routing calls appropriately. They must maintain strong internal and external relationships, act as a liaison for Honor Community Health (HCH) centers and clinical teams and provide language services to non-English speaking patients. The Call Center Assistant I must consistently demonstrate professionalism and contribute to a culture of excellence, compassion, and high-quality healthcare.
Requirements
- High school diploma or equivalent is required
- Two years of experience in front-line customer service or in a similar call center position
- Strong computer skills, including knowledge of Microsoft Office
- A flexible and positive attitude
- Ability to work in a fast-paced environment
- Creating an excellent patient experience
- Patient focused mindset
Nice To Haves
- Experience working in a healthcare setting strongly preferred
- Experience in using Electronic Medical Records preferred
Responsibilities
- Answering calls
- Scheduling appointments
- Addressing patient questions
- Routing calls appropriately
- Maintain strong internal and external relationships
- Act as a liaison for Honor Community Health (HCH) centers and clinical teams
- Provide language services to non-English speaking patients
Benefits
- Competitive Wages
- 401k with company match
- Medical, Dental and Vision insurance
- Employer Paid Life Insurance
- Employer Paid Short-Term and Long-Term Disability Insurance
- 4-6 Weeks Paid Time Off for Full-Time Employees
- Paid Time off for Part-Time Employees
- Paid Holidays and Floating Holiday
- Paid Bereavement Leave
- Parental Leave
- LifeMart Discount Program for all employees
- Continuing Medical Education (CME) Allowance for Clinicians
- Free Malpractice Insurance
- License Reimbursement
- Free Employee Assistance Program
- Public Service Loan Forgiveness to all Full-Time Employees
- National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
